Privacy Policy
This page explains how we handle personal information shared through quote requests, contact forms and technical conversations, following Costa Rican law and standard security practices.
Clear handling for commercial and technical requests
Tecnometales Onis CNC S.A. collects only the information needed to reply to inquiries, prepare quotations and support the commercial relationship created by our waterjet and industrial manufacturing services.
We do not sell data, rent contact databases or use the information you send us for unauthorized campaigns. This page summarizes what we collect, why we process it and how you may exercise your rights.
Legal file
Data controller
Tecnometales Onis CNC S.A., referred to as Tecnometales CNC or the company, located in Rio Segundo, Alajuela, Costa Rica, is the controller of personal data collected through this website and its contact channels.
Controller contact: [email protected] and +506 2441 8710.
Data we collect
We may collect only the information needed to support a commercial or technical request:
- - Full name.
- - Email address.
- - Phone number or WhatsApp contact.
- - Company, role and country or region.
- - Messages, inquiries or technical files such as DXF, DWG or PDF.
- - Browsing data such as IP, browser and visited pages through technical cookies.
Purpose of processing
We use your data only to respond to quote requests, technical inquiries and messages sent through forms, email or phone.
- - Manage the commercial relationship and quotation follow-up.
- - Review site usage anonymously to improve navigation and content.
- - Comply with applicable legal obligations.
We do not run direct marketing or promotional newsletters without explicit consent.
Legal basis
- - Performance of a contract or pre-contractual step when you request a quote or start a commercial relationship.
- - Consent when you voluntarily submit forms or share information.
- - Legitimate interest for anonymous statistical review of the site.
- - Legal obligation when required by applicable law.
Retention
Commercial inquiry data and contact details are retained as long as required to manage the relationship with you and, once it ends, for the minimum period required by Costa Rican commercial rules, generally five years.
Browsing data is anonymized within 26 months after collection.
Recipients
We do not sell, rent or transfer your data to third parties for commercial purposes. It may be shared only with:
- - Technology providers such as hosting or email services under contract and confidentiality safeguards.
- - Affiliates and representatives in Panama, the Dominican Republic, Venezuela and the United States, only to support the commercial relationship in your region.
- - Competent authorities when required by law.
Your rights
Under Costa Rica's Personal Data Protection Law No. 8968, you may:
- - Access your personal data.
- - Correct inaccurate or incomplete information.
- - Request deletion when the data is no longer needed.
- - Object to processing or request restriction.
- - Withdraw consent at any time.
We will respond within a maximum of 30 business days.
Cookies
This site uses only technical cookies strictly required for operation, such as session and language preference cookies. We do not use third-party advertising trackers.
For more detail, review the cookie section included in our Legal Notice.
Security
We apply appropriate technical and organizational safeguards to protect data against unauthorized access, loss or alteration. This includes SSL/TLS encryption, restricted access and periodic security reviews.
Changes to this policy
We may update this policy to reflect legal changes or improvements to our internal processes. The most recent revision date appears at the top of this page. If a change is material, we will communicate it clearly on the website.